Position: Customer Relations Officer

Type of Employment: Contractual (2 years Contract)

Application Deadline: March 13, 2015


  • Visit referral point, entrepreneurs houses, customer and clients houses to educate them and to engage them in the shosti clinic services
  • Implement Community Screening, Community Groups, Referral Centers and General Consultancy Service Providers  Database development
  • Implement community promotional activities for member collection, health insurance member collection, donation collection, school and religion based activities as well as community based research implementation
  • Visit referral points and centers regularly, organize groups meeting, collect newspaper as donation, organize activities in school, religion centers, clubs etc.
  • Ensure sales of services, membership, collect payment from referral points, members as well as disburse payment too
  • Help to implement other public health project related to health, education, entrepreneurs etc.
  • Ensure community referral points, referral centers engagement, promote and conduct   training, provide referral and other services
  • Promote other eminence services and entrepreneurs activities
  • Help to documentation of all activities, meetings, incidences and progress
  • Reporting of referral points and centers, community groups technical and financial activities
  • Support clinic manager legal affairs and government liaison, develop partnership with others
  • Promote training activities in the clinic and act as trainer to conduct training related activities and counseling training
  • Provide and ensure referral incentives payment of the clinic health related counseling service, other medical service, nutrition service, general health practitioner service, referral service, immunization service etc.
  • Provide report of the field level activities


Education: At least graduate

Experience: Minimum 2 years of experience


  • Interpersonal Communication
  • Computer Type in Bangla and English, Email
  • Leadership, interpersonal and multitasking skills
  • Ability to monitor the community based activities performed by different group members
  • Weekly and Monthly activity report
  • Ability to interact and handle the government stakeholders
  • Ability to establish strong working relationships with community members
  • This position is based on the community based activities
  • This position is based on the regular filed visit at the community level
  • Ability to focus on the specific job responsibilities
  • Demonstrating/safeguarding personal, organizational and medical ethics

Apply Instruction:

Interested candidate satisfying minimum requirements, are requested to send their Curriculum Vitae with a Cover Letter and Selection Criteria to the email This email address is being protected from spambots. You need JavaScript enabled to view it.  or should send their Curriculum Vitae mentioning two names of professional references along with a cover letter to Human Resources Manager, Eminence, 3/6, Asad avenue (2nd floor), Mohammadpur, Dhaka-1207. Only short listed candidates will be invited for interview.




Social Presence